FAQs

Shipping and delivery costs vary depending on the courier company selected by the customer at checkout. Prices also differ based on the country and region of residence.

Delivery times vary depending on the courier company chosen at the time of order, as well as the customer's location.

We process orders every day of the week except Fridays.

Yes, we offer Cash on Delivery (COD) service with selected shipping companies. The available options will be displayed during checkout on the Riyadh Food Industries online store.

Yes, once your order is placed, our team will contact you promptly. You will also receive eMail or SMS notifications with tracking details from the courier company you selected during checkout.

If you do not receive any tracking information within 5 business days, please contact our Customer Service and Technical Support team for assistance.

We accept all widely used and secure payment methods, including:

Visa – MasterCard – Mada – PayPal – Apple Pay – STC Pay

We deliver to all regions and cities within the Kingdom of Saudi Arabia.

You can reach out to us for any inquiries, feedback, or additional information by contacting our Customer Service and Technical Support team.

You can request a return or exchange within 3 days.

If the return is approved, 10% of the product value will be deducted as a handling and restocking fee, in addition to the return shipping charges.

The return or exchange process typically takes up to 7 days.